Terms of Service

These terms are an agreement between you and Sendiee Private Limited (“Sendiee”, “we”, “us”) for using Kalla — the billing and point-of-sale service at kalla.sendiee.com and the Kalla apps for Android and iOS (together, “Kalla”). By creating an account or using Kalla you agree to these terms and to our Privacy Policy. If you use Kalla for a business, you confirm you may accept these terms for it.

1. Your account

• You must be 18 or older and give accurate details. Keep your password and staff PINs private; you are responsible for activity in your account and on your devices.
• The account owner controls the shop: they add staff, set what staff can do, and can remove staff, stores and data.
• Tell us straight away at support@sendiee.com if you think your account is being misused.

2. The free plan

Kalla is free. The free plan has limits — currently up to 3 stores, 10 staff, 2,000 products and 200 MB of photos — which we may change with notice. We may offer paid features in future; you will never be charged without agreeing first.

3. Your data and your responsibilities

• Your shop data — products, bills, customers and records — belongs to you. You give us permission to store and process it only to provide Kalla to you.
• You are responsible for the accuracy of your prices, tax rates, GST details and bills, and for meeting your tax, invoicing and record-keeping obligations. Kalla is a tool; it is not tax, legal or accounting advice. Check GST settings with your accountant.
• You are responsible for having your customers’ consent to store their details and to contact them (including WhatsApp bills and reminders), and for following applicable consumer, privacy and messaging laws.
• Keep your own copies of records you are required to keep. You can export reports from Kalla.

4. Acceptable use

Don’t use Kalla to break the law, send spam, harass anyone, record fake transactions to evade tax, upload harmful content, interfere with or overload the service, reverse engineer it, or access other shops’ data. We may suspend or close accounts that do.

5. Offline use and sync

Kalla works without internet and syncs when you are back online. Bills made offline are stored on that device until they sync — don’t delete the app, clear its data or sign out on a device with unsynced bills. We are not responsible for data lost on a device before it synced.

6. WhatsApp through Sendiee

Sending bills and reminders on WhatsApp needs a separate Sendiee account and WhatsApp Business number, and is governed by Sendiee’s terms and WhatsApp’s Business and Commerce policies. Message templates must be approved by WhatsApp; messaging charges, if any, are billed by Sendiee.

7. Changes and availability

We improve Kalla continuously and may add, change or remove features. We aim to keep Kalla available but don’t promise it will be uninterrupted or error-free; maintenance and outages can happen.

8. Ending your use

You can stop using Kalla and delete your account at any time in Settings → Storage & account → Delete account. We may suspend or end access for breach of these terms, legal reasons, or long inactivity (with notice where possible). After an account is closed, its data is deleted as described in the Privacy Policy.

9. Disclaimers and liability

Kalla is provided “as is” and “as available”. To the extent the law allows, Sendiee is not liable for indirect or consequential losses, lost profits, lost data, tax penalties or errors on bills, and our total liability for any claim relating to Kalla is limited to ₹1,000. Nothing in these terms limits liability that cannot be limited by law.

10. Indemnity

You agree to cover claims against Sendiee arising from your misuse of Kalla, your breach of these terms, or your data (including your customers’ information) and how you use it.

11. Governing law

These terms are governed by the laws of India. Disputes will be handled by the courts at Coimbatore, Tamil Nadu, after we have tried in good faith to resolve them with you.

12. Changes to these terms

We may update these terms. If changes are important, we’ll tell you in the app or by email before they apply. Continuing to use Kalla after that means you accept the new terms.

13. Contact

Sendiee Private Limited, Coimbatore, Tamil Nadu, India · CIN U62013TZ2026PTC040986 · support@sendiee.com