Privacy Policy

Kalla is a billing and point-of-sale app for shops, made by Sendiee Private Limited (“Sendiee”, “we”, “us”). This policy explains what we collect when you use Kalla on the web (kalla.sendiee.com) or in the Kalla apps for Android and iOS, why we collect it, and the choices you have. It is written for shop owners and their staff (“you”) and also covers the information you keep in Kalla about your customers.

In short: we collect only what the app needs to work, we don’t sell data, we don’t show ads, and you can delete your account and all your shop data from inside the app.

1. Information we collect

Your account

• Name, email address, mobile number and a password (stored only as a secure hash).
• Whether you agreed to receive tips and offers from Sendiee on WhatsApp (you can change this at any time).

Your shop and business records

• Shop details: name, address, phone, GSTIN, UPI ID, logo, social media handles and bill settings.
• Staff you add: names, optional mobile numbers, roles and 4-digit PINs (stored only as a secure hash).
• Products, prices, stock, categories, photos you add, offers, expenses, cash-register counts, bills, returns and reports.

Your customers’ information

When you add a customer to a bill or to Khata (credit), Kalla stores what you enter: name, mobile number and, if you choose, email, GSTIN, address and notes, together with their bills, dues, payments and loyalty points. You are responsible for having your customers’ permission to record this information and to contact them. We process it only on your behalf, to provide Kalla to you.

Device and technical information

• A device record for each phone, tablet or browser you use (device name, platform, app version, when it last synced) so bills get unique numbers and you can sign devices out.
• Server logs (IP address, time, request) kept for security and troubleshooting.

We do not use advertising identifiers, third-party analytics or ad networks, and we do not track you across other apps or websites.

2. Device permissions

• Camera — to scan product barcodes and take product, logo and expense-bill photos. Only when you tap a scan or photo button.
• Photos — to pick an existing picture for a product, your logo or an expense bill. Only the picture you choose is uploaded.
• Bluetooth and local network — to find and print to your receipt printer. Nothing is sent to us.
• Files — to import a product list you choose (.xlsx or .csv).

You can turn these off in your phone’s settings; the rest of Kalla keeps working.

3. How we use information

• To provide Kalla: billing, sync between your devices, printing, reports, Khata and loyalty points, and the bill link your customer can open.
• To send you sign-in codes and important account emails.
• To keep Kalla secure: prevent fraud and abuse, enforce plan limits and investigate problems.
• To send you product tips and offers from Sendiee on WhatsApp, only if you agreed. You can opt out at any time.
• To comply with the law.

We never sell your data or your customers’ data, and we don’t use your customers’ information to market to them.

4. Sharing

• Service providers that run Kalla for us under contract: Amazon Web Services (photo storage and email delivery, in India — Mumbai region) and our server hosting provider. They may use the data only to provide their service to us.
• Sendiee WhatsApp — only if you connect your Sendiee account in Kalla. Kalla then sends bills and Khata reminders to your customers from your own WhatsApp Business number and adds customers with a mobile number to your Sendiee contacts. This is governed by your Sendiee account terms.
• Bill links — each bill has a private, hard-to-guess link that you can share with your customer. Anyone with the link can view that bill.
• Legal reasons — when required by law or a valid request from authorities, or to protect the rights, property or safety of our users or the public.
• Business transfer — if Sendiee is merged or acquired, your data may move to the new owner under this policy.

5. Where data is stored and how it is protected

Your data is stored on servers we operate and with Amazon Web Services in India. Connections are encrypted (HTTPS). Passwords and PINs are stored as one-way hashes. Each shop’s data is kept separate, and staff see only what their role allows. Bills made offline are kept on your device until they sync. No system is perfectly secure, but we work to protect your data and will notify you of a breach as the law requires.

6. How long we keep data

We keep your account and shop data while your account is active. Bills and business records you keep in Kalla may be needed for your tax records — export anything you need before deleting. When you delete your account, we delete your account and all your shop data from our systems within 30 days, except where we must keep something longer by law. Server logs are kept for up to 90 days.

7. Your choices and rights

• Access and correct — view and edit your account, shop, staff and customer information in the app.
• Delete data — the owner can delete bills, customers or expenses in Settings → Storage & account → Reset data.
• Delete your account — in the app or on the web: Settings → Storage & account → Delete account. This removes your shop and all its data.
• Marketing — stop WhatsApp tips at any time by replying STOP or writing to us.
• Other requests — you may ask us about, correct or erase your personal data, or withdraw consent, under the Digital Personal Data Protection Act, 2023 and other applicable laws, by writing to us.

If your customer asks you to remove their information, you can edit or delete them in Customers. You may also forward the request to us.

8. Children

Kalla is for businesses and is not meant for anyone under 18. We don’t knowingly collect personal data from children.

9. Changes to this policy

We may update this policy. If the changes are important, we’ll tell you in the app or by email before they take effect. The date at the top shows the latest version.

10. Contact and grievances

Sendiee Private Limited
Coimbatore, Tamil Nadu, India · CIN U62013TZ2026PTC040986
Email: support@sendiee.com
Grievance Officer: write to support@sendiee.com with the subject “Privacy”. We aim to reply within 7 days and to resolve complaints within 30 days.